How is international shipping calculated? Do you offer free shipping?
Shipping starts at AED 15 for the first 0.1KG. No free shipping by default.
02
Will the refund be returned to my original payment method? How long does it take?
Refunds take 7–14 days after approval.
03
What should I do if my item arrives damaged or defective?
Contact customer service with photo evidence. We will resend or refund.
04
What is your return and exchange policy?
Return accepted within 15 days. Must be unused and in original packaging.
05
Do you offer international delivery? Which countries do you ship to?
We deliver across the UAE including remote areas.
06
When will I receive my order?
Within 7-11 working days after dispatch
07
How long does international shipping take?
Standard: 6-11 working days
08
Do I need to pay import duties or VAT? Are these fees included in the product price?
VAT 5% included in shipping fees; customs duties may apply depending on declared value.
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