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FAQ

01

KSA Will the refund be returned to my original payment method? How long does it take?

Refunds take 7–14 days after approval.
02

KSA What should I do if my item arrives damaged or defective?

Contact customer service with photo evidence. We will resend or refund.
03

KSA What is your return and exchange policy?

Return accepted within 15 days. Must be unused and in original packaging.
04

KSA Do you offer international delivery? Which countries do you ship to?

We deliver across the UAE including remote areas.
05

KSA When will I receive my order?

Within 7-11 working days after dispatch
06

KSA How long does international shipping take?

Standard: 6-11 working days
07

KSA Do I need to pay import duties or VAT? Are these fees included in the product price?

VAT 5% included in shipping fees; customs duties may apply depending on declared value.

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